CarePlus Hospital Systems, a trusted leader in healthcare, faced mounting challenges in onboarding and equipping its expanding team of over 2,200 professionals. As the demand for diverse and complex care grew, inefficiencies in training delayed new hires from reaching their full potential, directly affecting patient outcomes. CarePlus needed an innovative, scalable solution to prepare its workforce to meet the organization’s high standards and deliver exceptional patient experiences.
Through a comprehensive assessment, Novalta uncovered significant weaknesses in the onboarding process for nurses, technicians, and support staff. Fragmented and outdated training methods left new hires feeling unprepared and lacking confidence, resulting in inconsistent performance and increased safety risks. Patient feedback pointed to dissatisfaction with interactions involving undertrained staff, contributing to declining Patient Net Promoter Scores (pNPS) and lower hospital ratings. These challenges threatened CarePlus’s commitment to delivering high-quality healthcare.
CarePlus partnered with Novalta to overhaul its onboarding strategy by delivering a comprehensive Capability Framework tailored to the organization’s patient care objectives. This framework outlined the core competencies, skills, and actionable behaviors required for every role, ensuring alignment with CarePlus’s mission.
Novalta also formed and guided a cross-functional “Tiger Team” with representatives from Clinical Operations, Nursing, Human Resources, and Patient Services. Through facilitated workshops and expert collaboration, the team:
By combining strategic leadership with practical tools, Novalta ensured the redesigned onboarding process addressed CarePlus’s immediate challenges while establishing a scalable foundation for long-term workforce development.
Novalta crafted a robust, four-week onboarding program tailored to address the unique demands of healthcare roles. Highlights included:
This meticulously designed program prepared new hires to excel in their roles, aligning their readiness with CarePlus’s mission to deliver top-tier patient care.
The revamped onboarding initiative delivered measurable improvements, tracked through Novalta’s advanced Performance Analytics tools:
These results not only strengthened CarePlus’s reputation but also positioned it as a community leader in compassionate, reliable care. The onboarding transformation laid the foundation for ongoing innovation, fostering a culture where every team member contributes to improving patient outcomes.
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